Privacy Policy
Privacy Policy AUZENLY | www.auzenly.com | help@auzenly.com Last updated: 1 August 2026 1. Information About the Collection of Personal Data and Controller Details We are pleased that you are visiting www.auzenly.com. This Privacy Policy explains how we handle personal data when you use our website. Personal data means any information that can identify you directly or indirectly. The controller responsible for processing personal data on this website under the General Data Protection Regulation (GDPR) is AUZENLY. You can contact us at help@auzenly.com. For security reasons and to protect confidential content, including orders and enquiries, this website uses SSL or TLS encryption. An encrypted connection can be recognised by “https://” and the padlock symbol in your browser. 2. Data Collected When You Visit Our Website When you use the website for informational purposes only, our server may automatically collect technical data transmitted by your browser. This may include: the page or website visited date and time of access amount of data transferred referring source or website browser type and version operating system IP address, which may be anonymised Processing is based on our legitimate interest in maintaining the stability, security and functionality of the website. Server log files may be reviewed if there are specific indications of unlawful use. 3. Cookies We use cookies and similar technologies to make the website attractive, enable essential functions, remember shopping-cart contents, analyse website use and, where permitted, support advertising. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period. Where cookies process personal data, processing is based on consent, contractual necessity, legal obligations or our legitimate interests, depending on the cookie and applicable law. You can manage or block cookies through your browser settings. Blocking cookies may limit website functionality. 4. Contacting Us When you contact us by email or through a contact form, we process the information you provide to answer your enquiry and administer the communication. The legal basis is our legitimate interest in responding to enquiries and, where the enquiry concerns a contract, the performance of pre-contractual or contractual measures. Contact data is deleted when the matter has been resolved, unless legal retention duties apply. Contact: help@auzenly.com. 5. Customer Accounts and Contract Processing If you create a customer account or place an order, we process the personal data entered in the relevant forms to perform the contract, administer your account, fulfil the order and provide customer service. You may request deletion of your account at any time. Data required under tax, accounting or commercial law may be retained for the legally required period. 6. Direct Marketing and Email Newsletters 6.1 Newsletter subscription If you subscribe to our newsletter, we use your email address to send information about our offers. Where required, we use a double opt-in process. You may unsubscribe at any time by using the unsubscribe link in an email or contacting us. After withdrawal, your email address will be removed from the newsletter list unless another lawful basis permits continued storage. 6.2 Marketing to existing customers Where legally permitted, we may send existing customers information about products or services similar to those previously purchased. You may object at any time by contacting us at no more than the basic communication cost. 7. Order Processing and Payment Services To fulfil your order, we may share necessary personal data with shipping providers, fulfilment partners, warehouses and payment institutions. The legal basis is performance of the purchase contract. Depending on the payment methods offered at checkout, payment processing may involve providers such as PayPal, Klarna/SOFORT, credit-card processors or other payment partners. These providers process payment and fraud-prevention data under their own privacy notices and applicable law. 8. Review Reminders If you have given consent, we may use your email address once to remind you to review your order. You may withdraw that consent at any time. 9. Social Media Links and Plugins Our website may contain links or integrations relating to social networks such as Facebook and Instagram. When you actively use a social-media button or embedded feature, data may be transmitted to the relevant provider. Please consult that provider’s privacy notice for details. We aim to use privacy-friendly implementations where technically possible. 10. Online Marketing Where enabled and permitted, we may use online-marketing services such as Google advertising tools to measure campaign performance, avoid repeated advertisements and display relevant advertising. These services may use cookies, device identifiers and conversion data. Processing based on non-essential cookies takes place only where the required consent has been obtained. 11. Web Analytics We may use analytics services, including Google Analytics or comparable tools, to understand how visitors use the website and improve our services. Where available, IP anonymisation and privacy settings are enabled. Analytics cookies are used only where required consent has been obtained. You may withdraw consent or use available browser and provider opt-out tools. 12. Retargeting and Remarketing With consent, we may use technologies such as the Meta Pixel and Google remarketing tools to measure advertising effectiveness and create audiences for relevant advertising. The providers may associate information with an account you hold with them. You can withdraw consent through our cookie settings and manage advertising preferences directly with the relevant provider. 13. Your Data Protection Rights Subject to the conditions of applicable law, you may have the following rights: right of access to your personal data right to rectification of inaccurate or incomplete data right to erasure right to restriction of processing right to data portability right to object to processing based on legitimate interests right to withdraw consent at any time, without affecting prior lawful processing right to lodge a complaint with a competent supervisory authority To exercise your rights, contact help@auzenly.com. We may need to verify your identity before completing a request. 14. International Data Transfers Some service providers may process data outside the European Economic Area. Where this occurs, we use an appropriate legal transfer mechanism, such as an adequacy decision, standard contractual clauses or another lawful safeguard. 15. Data Retention We retain personal data only for as long as necessary for the purpose for which it was collected, including contractual, customer-service, accounting, tax, fraud-prevention and legal-compliance purposes. Retention periods depend on the type of data and applicable law. 16. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes to our website, services, legal obligations or processing activities. The current version will be published on this page. 17. Contact Questions about privacy or this policy may be sent to help@auzenly.com. Website: