Refund and Return Policy

Refund and Return Policy AUZENLY | www.auzenly.com | help@auzenly.com Last updated: 1 August 2026 Returns Can I return my order? Yes. If you are not satisfied with the items you ordered, you may request a return within 30 days after receiving the order. To qualify for a return, the order must meet the following conditions:  The order includes all original parts and components, and the packaging is returned in its original condition.  Only normal inspection and handling are evident. Damage caused by careless handling is excluded.  Products for which hygiene is important must be thoroughly cleaned before the return process begins.  Any defect or damage should be reported immediately after receipt.  Return-shipping costs may be charged to the customer.  After receipt, a return is normally processed within 7 working days. We reserve the right to refuse returned items if we reasonably believe they have been used, altered or damaged for reasons not attributable to us. How do I return my order? Send an email to help@auzenly.com with:  order number  reason for the return request  a clear photo of the product if it is damaged  customer’s first and last name  customer’s address We will provide the correct return address and further instructions. Do not send the return to the address shown on the parcel. The customer is responsible for return-shipping costs unless mandatory law provides otherwise. Right of Withdrawal If you are a consumer and the applicable law grants a statutory right of withdrawal, the withdrawal period is 14 days from the day on which you, or a third party appointed by you other than the carrier, received the last goods. To exercise the right of withdrawal, you must inform AUZENLY by a clear statement sent to help@auzenly.com. Because our order system is automated, orders may enter processing immediately. Once an order has been dispatched, it cannot normally be cancelled in transit. Please wait until delivery and then follow the return procedure. Consequences of Withdrawal Where a valid withdrawal applies, we will refund eligible payments using the same payment method as the original transaction unless expressly agreed otherwise. We may withhold reimbursement until the returned goods have been received or you provide proof of return, as permitted by law. Original delivery charges are refunded only to the extent required by applicable law. Additional costs resulting from a delivery option more expensive than our standard delivery method are not refundable. All returns must be sent to the return address provided by our customer-service team. Return costs are borne by the customer unless mandatory law or an approved defect claim requires otherwise. Contact Website: www.auzenly.com Email: help@auzenly.com